Our Terms & Conditions

Website Membership

Business Pro A-La-Carte Discount

Business Pro members receive 15% off on all Cene a-la-carte creative services. These projects are quoted on a per-project basis depending on the scope of work. Discount will be shown in the project estimate and invoices.

Website Updates

Update requests are to be submitted via ClickUp. Page content updates are typically done in 1-3 business days. New page development updates are typically done in 7-10 business days. At the end of the day, we're human being located in Florence, Alabama, turnaround times may vary.

Blog, Portfolio & Job Listing Posts

As a Business Pro member, you can send Cene material that is to be posted on your blog, portfolio and job listing systems. Cene is here to help with updates made to the collection structure and handle posting, but the member is responsible for writing their own articles.

Change Membership Plan

Members may upgrade or downgrade their website plan at any time. Downgrading plans may result in loss of features.

Membership Cancelation

Members are welcome to cancel their plan at any time if they are not happy with Cene's service. Cene will temporarily take down the member's website with the ability to reactivate it if the member wishes to reactivate their plan. Cene remains the owner of its member websites for security, hosting and maintenance.

Website Buy Out

Businesses grow and teams change. Website members always have the option to buy out their website at any time. For example, a small print shop might grow into a nationwide vendor. If the member wishes to still utilize the Cene designed site, they can buy out the website and we will transfer ownership. The business will then become responsible for all hosting, domain, and security. Cene will still be available for support billed at $100/hour.

Essentials: $4,200
Business Pro: $5,400
Master Suite: $7,080

E-Commerce: +$1,000

Website Hosting

All member websites are hosted via Webflow, SquareSpace, or SquareUp  hosting services. Cene is not responsible for any hosting-related technical difficulties, downtime, or data loss. Cene will however represent the member and work with Webflow, SquareSpace, or SquareUp to troubleshoot any technical difficulties that may arise.

Portfolio Feature

Cene will by default feature members' websites in its Portfolio. If a client wishes to not be present in the portfolio, Cene will refrain from featuring them.

Graphic Design Membership

Design Queue

Design requests are fulfilled one at a time based on the order of your queue. Members are welcome to organize their queue based on priority.

Turnaround Times

We are proud to have in-house, local designers. We aim to achieve the following turnaround times based on project size. See menu for project size. Turn arounds are not guaranteed, they are subject to vary based on demand.

Small: 1-2 business days
Medium: 2-3 business days
Large: 3-4 business day
Extra Large: custom quoted

Membership Cancellation

Members are welcome to cancel anytime and keep the designs that Cene has created for them. No hard feelings, you're welcome back anytime.

Social Media Management

Affiliate Partners

Each member is a client of Cene's with certain project and services subcontracted out to our affiliate partners. This is subject to change. Cene handles all billing and expenses.

Account Credentials

Account credentials are filed in Cene's Apple iCloud Keychain as Encrypted Data. Secure Data is data that we are not capable of decrypting under any circumstance. Data is encrypted using secure cryptographic keys that exist only in the possession and under the control of your Cene representatives.

Cene or its affiliate partners is/are not responsible for technical difficulties or security breaches that arise due to Apple iCloud Keychain.

Public Relations

Cene or its affiliate partners is/are not responsible for any press, public relations or company news that is associated with social media activity that were approved by the member.

Posting Frequency

The stated posting frequency listed on the Content Membership webpage is a goal. This actual frequency is subject to change.

Content Membership

Media Ownership

Member has ownership rights to their photo and video content upon delivery. In the event that a membership is canceled, the member retains ownership of their photo and video content.

Raw photo/video files will be kept temporarily on local storage devices. If the members would like a copy of a raw file, Cene can upload the file to Google Drive for easy sharing.

If membership is canceled, we recommend the member buys a SSD that Cene can transfer footage onto before deleting raw files.

Unused deliverables do not carry over to the following month.

Production Scheduling

We ask that content production days are scheduled at least 48 hours in advance. Availability is subject to change based on your videographer or photographers schedule.

Production Time

Cene is open Monday - Friday from 9:00 am to 5:00 pm. We schedule production days during this time frame.

Unused production time does not roll over to the following month.

Half days of production can be up to 3 active hours of time on site shooting content.

Production Frequency

The stated production days per month listed on the Content Membership webpage is a goal. This actual frequency is subject to change.

Content Delivery

Content will be delivered via your ClickUp Dashboard.

Cene Return Policy

At Cene, we are committed to providing top-notch creative marketing services tailored to your unique needs. We strive to ensure your utmost satisfaction with our services. However, due to the nature of the services we offer, which involve creative design, content production, and digital marketing, we do not provide returns on services rendered.

We work closely with our clients to understand their requirements and expectations before initiating any project. Our goal is to deliver exceptional results that align with your vision and goals. Throughout the project, we maintain open lines of communication to address any concerns or revisions promptly.

If you have any questions or concerns about our services or a specific project, please don't hesitate to reach out to our team. We are here to assist you and ensure your experience with Cene is both productive and enjoyable.

Your satisfaction is our priority, and we are dedicated to helping your business succeed through our creative marketing solutions. Thank you for choosing Cene as your partner in growth.

If you have any further questions or need assistance, please contact our customer support team.

Contact Us

If you have any questions about this Policy, you can contact our team.