Payment Policy
Cene LLC provides creative and marketing services including social media management, website development, advertising, branding, and Business Bundle packages. This policy explains how we handle payments, fees, and billing across all services.
1. Accepted Payment Methods
We accept all common forms of payment including credit cards, debit cards, ACH transfers, checks, and cash. All payments are processed securely through GoHighLevel.
2. Billing and Invoicing
All invoices and receipts are sent through GoHighLevel.
- Membership Services: Payments are automatically charged each month for the upcoming service period.
- One-Time Projects: Payments are due in full before work begins.
No work will begin until payment has been received.
3. Late Payments
If a payment is not received by the due date, a 10% late payment fee will be applied each week the balance remains unpaid.
- For memberships: If your payment fails, your account will continue to be charged automatically and will be subject to late fees until resolved. If payment remains unpaid for one month, services may be paused until the account is current.
- For one-time projects: A 10% weekly late fee will apply until the invoice is paid in full.
4. Taxes and Transaction Fees
Cene does not charge sales tax since our services are not taxable. However, payment platforms may charge standard transaction or processing fees, which are the responsibility of the client.
5. Refunds and Cancellations
All payments are non-refundable. Please see our full Refund Policy for details on cancellations, performance expectations, and dispute handling.
6. Disputes and Chargebacks
If you believe a billing error has occurred, contact us immediately at info@makeacene.com. Any chargebacks or payment disputes will pause all active projects or memberships until resolved. Repeated disputes may result in termination of service.
7. Contact Us
If you have questions about billing or payments, contact us at:
Cene LLC
723 E Tennessee St
Florence, AL 35630
Email: info@makeacene.com